Refund policy
At I-NEED Wellness, we stand behind our products and offer a 60-Day Money-Back Guarantee on all qualifying purchases, including 1-, 3-, and 6-tin supplies.
Please review the following terms before purchasing.
1. 60-Day Money-Back Guarantee
All I-NEED Wellness purchases, including 1-, 3-, and 6-tin supplies, are eligible for our 60-Day Money-Back Guarantee.
Customers must submit their refund request within 60 calendar days of the original purchase date.
Opened and partially used products may qualify for a refund, subject to the review and verification requirements outlined below.
2. Refund Review & Verification
All refund requests are subject to review and approval by I-NEED Wellness.
Our support team may ask additional questions or request documentation to verify refund eligibility.
I-NEED Wellness reserves the right to deny refund requests that do not meet our policy requirements, contain inaccurate information, involve suspected fraud, or lack reasonably requested verification.
All decisions are subject to applicable consumer protection laws.
3. Returns & Refund Processing
Customers requesting a refund may be required to return the remaining product, including opened or unused tins.
If a return is required:
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I-NEED Wellness will provide the designated return shipping address and instructions.
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Customers are responsible for arranging and paying for return shipping unless the product arrived damaged, defective, or incorrect.
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Returns must be authorized before being shipped.
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Refunds will be processed after the returned products are received and the claim is approved.
Approved refunds will be issued to the original payment method.
Refunds typically appear within 3–7 business days after processing, depending on the financial institution.
4. Free Shipping on All Orders
I-NEED Wellness offers FREE standard shipping on every order, including 1-, 3-, and 6-tin purchases, within eligible shipping destinations.
Free shipping on the original purchase does not include customer-paid return shipping.
5. Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible, preferably within 48 hours of delivery.
Include your order number, a description of the issue, and photos/Videos.
We will review your request and provide an appropriate replacement or refund.
I-NEED Wellness will cover return shipping for damaged, defective, or incorrect products when a return is required. Applicable legal rights remain unaffected.
6. How to Request a Refund
To request a refund, email:
Include your name, order number, product name, and reason for requesting a refund.
Our support team may ask follow-up questions, request relevant laboratory reports from before starting the supplement and after using it, when relevant to the product and refund request, or require the remaining product to be returned.
If a return is required, we will provide the return address and instructions.
Please do not ship products without receiving return authorization.
7. Order Changes & Cancellations
Orders begin processing shortly after they are placed.
If you need to change or cancel an order, contact us immediately. We cannot guarantee changes or cancellations once fulfillment has begun.
8. Contact Us
For questions regarding returns, refunds, or order eligibility, contact:
I-NEED Wellness
Email: support@ineedwellness.com
We appreciate your trust in I-NEED Wellness and are committed to providing a fair and transparent customer experience.