Refund policy
Refund & Return Policy
Thank you for choosing I-NEED Wellness. We stand behind the quality of our products and want every customer to have the best possible experience. Please review our return policy below:
Returns
We accept eligible returns within 30 days of the delivery date for unopened products only.
To qualify for a return:
- The product must be unopened, unused, and in its original packaging
- The return request must be made within 30 days of receiving your order
- The original order must have included 2 or more units, or the customer must have purchased through a subscription and received multiple units
- This return policy is intended for customers who have tried one unit and decide they no longer need the remaining unopened units
- Opened or used products are not eligible for return or refund
No Returns on Opened Products
For safety and hygiene reasons, we cannot accept returns on opened or used products.
Once a product has been opened, used, or its seal or packaging has been broken, it is no longer eligible for a refund.
This policy helps protect the safety, quality, and integrity of our products.
Refunds
Once your eligible return is received and inspected:
- Approved returns will be refunded to your original payment method
- Only qualifying unopened units that are returned will be refunded
- Original shipping costs are non-refundable
- I-NEED Wellness will provide a prepaid return shipping label for every approved return
- The cost of the return shipping label will be deducted from your refund
- If the return is due to an item arriving damaged, defective, or incorrect, the return shipping cost will not be deducted from your refund
Please allow approximately 3–7 business days after your refund is processed for it to appear on your bank or credit card statement. Processing times may vary depending on your financial institution.
Return Shipping
For every approved return, I-NEED Wellness will email you a prepaid return shipping label and return instructions.
Customers do not need to purchase their own return label.
For standard returns, the cost of the prepaid return shipping label will be deducted from your refund.
If your order arrived damaged, defective, or incorrect, I-NEED Wellness will cover the return shipping cost, and no return shipping fee will be deducted from your refund.
Please do not send a return on your own or to any address without first contacting our support team and receiving approval and return instructions.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your name
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
After reviewing your request, we will work with you to resolve the issue. Depending on the circumstances, we may provide a replacement, reship your order, or issue a refund.
How to Request a Return
To start a return, contact our support team at:
Please include:
- Your name
- Your order number
- The product or products you would like to return
- Your reason for the return
- A photo of the unopened product and packaging, if requested
Our support team will review your request. If your return is approved, we will email you a prepaid return shipping label and return instructions.
Please do not send a return without receiving approval and instructions from our support team first.
Order Changes & Cancellations
We begin processing orders as quickly as possible after they are placed.
If you need to change or cancel your order, please contact us immediately at:
We cannot guarantee that an order can be changed or cancelled once processing or fulfillment has begun, but we will do our best to accommodate your request whenever possible.
Important Notes
- Returns must be requested within 30 days of delivery
- Only unopened, unused products in their original packaging are eligible for return
- Opened or used products are not eligible for refund
- Unauthorized returns may not be accepted
- Returns sent outside the 30-day return window may not be accepted
- Sale and promotional items are final sale unless damaged or defective
- Subscription renewals are not eligible for return or refund unless the product arrives damaged, defective, or incorrect
- Original shipping charges are non-refundable
- For standard approved returns, the cost of the prepaid return shipping label will be deducted from the refund
- Return shipping is covered by I-NEED Wellness only when the item arrives damaged, defective, or incorrect
Contact Us
If you have any questions about your order, return eligibility, or this policy, please contact us at:
I-NEED Wellness
support@ineedwellness.com
