Shipping policy
Shipping Policy
Thank you for choosing I-NEED Wellness. We're committed to delivering your order quickly and safely.
Shipping Rates
We offer FREE Standard Shipping on orders of $30 or more within the United States.
For orders under $30, a flat $4.99 Standard Shipping fee will apply.
The shipping charge will be shown at checkout before you complete your purchase.
Order Processing
Orders are typically processed within 1–2 business days (Monday through Friday, excluding holidays).
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be slightly longer during holidays, promotions, or periods of high order volume.
Delivery Time
After your order has shipped, Standard Shipping typically arrives within 3–7 business days.
Delivery times are estimates and may vary depending on your location, weather conditions, carrier delays, or other circumstances outside of our control.
Order Tracking
Once your order ships, you'll receive an email with a tracking number so you can follow your package.
Please allow up to 24 hours for tracking information to become available after shipment.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you need to update your shipping address, contact us as soon as possible at:
While we'll do our best to accommodate your request, we cannot guarantee address changes once an order has entered processing or has already shipped.
Orders returned due to an incorrect, incomplete, or undeliverable shipping address may require additional shipping charges before they can be reshipped.
Lost, Stolen, or Delayed Packages
Once your order has been handed over to the shipping carrier, delivery is managed by the carrier.
If tracking shows your package as delivered but you cannot locate it, we recommend:
- Checking around your delivery location
- Asking family members, neighbors, or your building's management office
- Checking for carrier delivery notices
- Contacting the shipping carrier for additional assistance
While we're happy to help investigate shipping issues, I-NEED Wellness is not responsible for packages confirmed as delivered by the carrier.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery at:
Please include:
- Your name
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We'll review your request and work with you to provide an appropriate resolution, which may include a replacement, reshipment, or refund.
Shipping Locations
At this time, I-NEED Wellness ships only within the United States.
Returns and Return Shipping
Approved returns are handled according to our Refund & Return Policy.
For every approved return, I-NEED Wellness will provide a prepaid return shipping label.
For standard returns, the cost of the prepaid return shipping label will be deducted from your refund.
If your return is due to an item arriving damaged, defective, or incorrect, I-NEED Wellness will cover the return shipping cost.
Please do not send a return without first contacting our support team and receiving approval and return instructions.
Contact Us
If you have any questions about shipping or your order, please contact us at:
I-NEED Wellness
support@ineedwellness.com
